Service Check

Implementing the service check, trained observers are used to act as "normal" customers to monitor the processes and procedures used in the delivery of a service.

Store Check

Applying the store check the point of sale is evaluated with a focus on "hard" criteria.

Promotion Check

The promotion check allows you to evaluate the efficiency and effectiveness of your promotion campaigns area-wide immediately after their launch. It enables you to take counter mesaures while the campaign is still running. This is a significant advantage compared to traditional promotion controlling tools that evaluate the success after a campaign is over.

Call Center Check

The call center check is the appropriate instrument to evaluate the capability and performance of your call center agents.